In Store Purchases
Follow the return policy of the store where the product was purchased.
Consumers who wish to return a Stacker 2 product, which has been purchased online, must follow the process below to to receive a refund:
- Contact Customer Service at 973-601-8412 to obtain an RA (Return Authorization) number that must accompany the return in the shipment instructions. Include the RA # on the outside label of the shipping box All items must be returned no later than 14 days from the purchase date.
- All Shipping and Handling charges are non-refundable.
- Note that we cannot process packages marked “Return to Sender”
- Returned packages require a RA number.
Customer Service contact info
For all inquiries about on-line product orders:
- Email: CustomerService@nveusa.com
- Monday - Friday, 9:00am to 4:30pm Eastern Time.